Can I try the game for free?

After making a free registration, the User can test a game we offer in the Demo Game mode.

Do I have to register to be able to use the games offered on the Lemon Casino website?

Registration is required before using our website because then you accept the Terms and Conditions contained in the Regulations, which is synonymous with the awareness of the rights and obligations of Lemon Casino Users.

Do you accept players from my country of origin?

The website can not be used by people from “excluded countries”, which include: United States, Belgium, France, Turkey, Denmark, Italy, Estonia and other countries covered by such jurisdiction.

How do I choose a username and password?

Choose a unique username and password that will be easy for you to remember and difficult to break for others. Remember that username and password have an impact on the security of your Player Account and winnings. If your username in not accepted and a red cross appears next to it, it means that the username is already taken and you have to choose another one. Remember to protect your password and not share it with third parties. Lemon Casino will never ask you to provide a password to your Player Account.

Can I register more than one account?

According to the Terms and Conditions, one person may have only one Player Account.

How can I register?

Registration is free and you can do it with a single click on the “Register” button located in the upper right corner of the page. You will be presented with a short registration form, fill it out, and confirm your email address.

I would like to close my Player Account permanently. What I have to do?

In order to close the Player’s Account, please contact the Customer Service Department by sending a message from the registered email address to [email protected] or using Live Chat.

I would like to block my Player Account for a while. What I have to do?

If you think you need a break from the game for a while, you can block your account for 24 hours, 30 days, or 90 days. After logging in, in the tab “My Account” - “Responsible Gaming”, select the period you are interested in.

How should I send documents for verification?

After logging in, by selecting the “My Account” - “My Documents” tab, you can safely attach documents to the Player Account. Please send documents in the format: jpg, gif or pdf with a maximum size of 5 MB. All documents must be sent in color in the form of a scan or photo taken with the camera.

When should I provide the required documents? Is the verification process one-off?

Verification is carried out on the first withdrawal order. For security reasons, Lemon Casino may additionally ask you to submit documents also at other stages, both before and after the first withdrawal of funds from the account.

I forgot my password. How can I recover my password?

In case you do not remember your password, select the option “Forgot your password?” in the upper right corner of the page and follow the instructions. In case of problems in the process of recovering the password, please contact the Customer Service Department by sending a message from the registered email address to [email protected] or via Live Chat. In case you do not remember your password, select the option “Forgot your password?” in the upper right corner of the page and follow the instructions. In case of problems in the process of recovering the password, please contact the Customer Service Department by sending a message from the registered email address to [email protected] or via Live Chat.

I have entered my password incorrectly and my account is blocked.

If you have entered your password incorrectly five times, your account has been blocked for security reasons for 1 hour. After this time, your account will be automatically unblocked.

I forgot my User Name. What can I do to recover it?

To recover your User Name, please contact the Customer Service Department by sending a message from your registered email address to [email protected] or using Live Chat.

How can I change my personal data?

After logging into your account in the “My Account” tab, you can change the data, including: password, place of residence, telephone number and language. In order to make changes to other personal data, for security reasons, please contact the Customer Service Department by sending a message from the registered email address to [email protected] or using Live Chart.

What is IBAN code?

IBAN is the International Bank Account Number. It consists of the number of your bank account preceded by a two-letter country code, e.g. GB NN AAAA NNNN NNNN NNNN NN.

What is my BIC code and how can I get it?

The BIC code, also known as SWIFT, is a unique international banking code. You can find it on the Bank’s website or directly at the branch, on your bank statement or by contacting your Bank’s Customer Service Department.

Can I change the account currency?

To change the currency, please contact the Customer Service Department by sending a message from the registered e-mail address to [email protected] or using Live Chat.

Can I transfer money from my account to another player’s account?

According to the Regulations, it is not possible to transfer money between accounts.

What types of credit/ debit cards are accepted?

Deposits are possible using Visa and MasterCard.

Are cards from my country accepted?

We accept cards from all countries except countries where the use of online casinos is illegal.

The expiration date of my card, for which I order the withdraw, expired. What should I do?

Please inform Lemon Casino as soon as possible by contacting the Customer Service Department by sending a message from the registered e-mail address to [email protected] or using Live Chat. Each new card should be registered in our system.

Will I be charged a fee for depositing my Player Account?

Lemon Casino does not charge for depositing funds into the Player’s Account.

What is the minimum/ maximum amount I can deposit into my player account at once?

payment method

min. deposit amount EUR

max. deposit amount EUR

Giropay, Euteller, Multibanco, MiFinity wallet, Crypto (Finrax), Jeton, Neteller, Skrill, Rapid Transfer

10

2500

Sofort

10

500

Neosurf, Paysafecard

10

1000

Visa/MasterCard

10

800

VOLT, Revolut

20

2500

How long will the deposited funds be available on my Player Account?

The payment to the Player Account through most of the available payment methods is posted immediately. In the case of a bank transfer method, funds can be credited to the Player’s Account within 7 business days. In case of a longer period of posting the payment to the Player’s Account, please prepare the payment confirmation to the Lemon Casino account, and contact the Customer Service Department by sending a message from the registered e-mail address to [email protected] or via Live Chat.

Is it possible to set a deposit limit on your Player Account?

After logging into your account, you can set limits in the “My Account” - “Responsible Gaming” tab. You can limit your payments to 1 day, 1 week or 1 month. Please remember that if in doubt, you can contact the Customer Service Department by sending a message from the registered email address to [email protected] or using Live Chat.

Can I use more than one form of depositing funds into my Player Account?

Yes, but you may be asked to send additional documentation when making changes in the form of payment.

Can I use my card to deposit funds to a friend’s account?

Payment of funds to the Player Account should be only made by the account owner using his own card or other payment methods available. Making payments to third party accounts in an abuse of the terms of Regulations and is prohibited.

How can I make a deposit into my account?

After logging into your account, open the “Deposit” tab and select your preferred deposit option.

What are the minimum and maximum amounts for a daily withdrawal?

payment method

min. payout amount EUR

max. payout amount EUR

MiFinity wallet, bank transfer, Jeton, Neteller, Skrill, Rapid Transfer

20

2500

Crypto (Finrax)

30

2500

Does the withdrawal of funds from my Player Account be charged an additional fee?

One withdrawal per week is free of charge. Each subsequent withdrawal will be charged a fee of € 5 (or equivalent in another currency).

Can I cancel the ordered withdrawal?

If the payment has not yet been approved, you can cancel it. Go to the “My Account” -“Pending withdrawals” tab and click “Cancel”.

Can I request a withdrawal from my Player Account to another person’s account?

According to Lemon Casino Terms and Conditions, the withdrawal can be only made to a bank account of which the Player is the owner.

Can I withdraw my winnings to a credit/ debit card?

Yes, it is possible if the data on the card matches the data used during the payment.

How long does the withdrawal take?

The payout completion time varies depending on the chosen method of performing the operation. Payments are made within 3 to 5 business days, however, we will make effort to keep this time as short as possible. Keep in mind that before you request your first withdrawal, you must go through full Player Account verification to which you must provide a valid document confirming your identity.

How can I request a withdrawal?

After logging into your account, to request a withdrawal, click the “Withdrawal” tab. According to the Regulations, you should request a withdrawal using the same method that you previously paid if possible.

Who is the author of games available at Lemon Casino?

We use licensed and the most prestigious online game providers such as: Pragmatic Play, Wizard, Nolimit City, Netgaming, Playzido, Booongo, Habanero, PG Soft, Green Jade, Bally Wulff, Triple Cherry, High 5 Games, BF Games, Booming Games, Ezugi.

Where can I check my games played?

You can see all games you have played on your account in the “My Account” - “Game History” tab.

Where can I find the offer of current promotions?

The current promotion offer is available in the “Promotions” tab.

Can I convert bonus funds into real funds?

Detailed conditions regarding the withdrawal of bonuses are described in the Terms and Conditions of individual promotions.

How to get a loyalty bonus?

Your activity is monitored on an ongoing basis and a newsletter will be sent to you. To receive the newsletter, you must give consent available in the “My Account”- “Edit Profile” tab.

How can I get a bonus?

After logging into the account, select the “Promotions” tab. You will be redirected to the page where you will be able to see the availability for your bonuses. In order to activate the Bonus, select the bonus you are interested in and confirm its activation. To obtain some bonuses, you will need an activation code or a deposit (the minimum deposit amount will be specified in the Bonus section in Regulations). If you have met the conditions of the bonus but it has not been added to your bonus funds, please contact the Customer Service Department by sending a message from the registered email address to [email protected] or using Live Chat.

How are my credit card details protected?

We use the most advanced encryption techniques. For this purpose, we use encryption algorithms in the SSL standard accepted all over the world. This means that the security standards we apply are the same as those used by banks.

Can I be sure that my money is safe?

All funds deposited by you ate on an individual escrow account. It is a solution in line with Malta’s lottery and game regulations, applicable to us. The client’s financial resources are completely separated from corporate resources and thus stored securely to ensure their protection and constant availability.

Why can’t I connect to the game server?

Check the internet connection. If the problem persists, contact the Customer Service Department by sending a message from the registered email address to [email protected] or using Live Chat.

The website works very slowly. What to do to speed it up?

The communication between your computer and our servers has been optimized in order to minimize the response time. Too slow game performance may result from the too low bandwidth of your computer connection. The problem of limited speed may result, for example, from opening several programs at the same time, which can slow down your computer and limit the speed of the Internet, on the side of your internet service provider or sharing the network with other users.

What happens if you lose your network connection?

If the game is not finished, it should continue after the next login to the game. If you have any questions, please contact the Customer Service Department by sending a message from your registered email address to [email protected] or using Live Chat.

An error occurred in my application. What should I do?

The error may be caused by a temporary technical problem. We recommend removing the cache and cookies in your browser, then restarting it. After doing this, try restarting the page. If the problem persists, use a different browse.