Terms and conditions

01. Introduction

Welcome to the Lemon Casino Website. We hope the time spent at your casino will be pleasant and relaxing for you. Lemon Casino offers access to entertainment and gambling Games, therefore our activity is subject to the provision of many laws and regulations.

Lemon Casino Services are governed by the following Regulations, which have been presented in the possibly clear and understandable way. If the User has any questions regarding the regulations, please contact the Customer Service Department by e-mail at [email protected].

02. Definitions and general information

1. The terms used in the following Terms and Conditions:

• Registration Form - a form that the Player is obliged to fill in with his true personal data in order to create a Player's Account;
• User or Player - a user of the Website and Software available at https://lemon.casino, who accepts all Terms and Conditions, by registering and using the games available at the Website;
• Player's Account - personal account created by the Player in order to use the Lemon Casino Website;
• Username and Password - a unique name and password that secure access to data and funds available on the Player's Account. They are used to identify Users and provide them access to the Lemon Casino Website;
• Service - all services and Games offered by Lemon Casino are available at https://lemon.casino, but without limitation to them;
• Website - the Website https://lemon.casino and all other related websites, available via links;
• Software - Software licensed by Lemon Casino, including all programs, databases and any other derived content, available and used by the User through the Website, allowing participation in online casino Games;
• Game - any game available through the Lemon Casino website for the benefit of the Player and accepted by the Supervisory Authority;
• Live Casino - the online version of a traditional casino that allows the Player to play real-time casino Games over the internet;
• Demo Games - Games defined in the following Regulations in a special Demo mode, which allows Player to test the game using virtual resources before the Player makes bets for real funds;
• Terms and Conditions or Regulations – these Terms and Conditions avalaible on the Website, subject to changes and amendments that can be implemented by Lemon Casino from time to time. 

2. These Regulations shall apply to the Player from the moment of marking “I understand and accept the Terms and Conditions” field while registering. The tick of this box is synonymous with the fact that the User read the Terms and Conditions and accepts its regulations (without modifying them), also means that the Player agrees to provide services electronically and agrees to the processing of personal data by Lemon Casino and storing them in accordance with provisions on the protection of personal data.

3. The User undertakes to comply with the Terms and Conditions of the Website. The User who does not agree to the terms of the Terms and Conditions should stop further registration.

4. Lemon Casino may introduce changes to these Terms and Conditions by publishing them on its Website. All changes shall enter into force on the day it’s published on the Website. In the event that the User does not agree with the changes made in the Terms and Conditions, he should immediately stop using the Website and immediately notify Lemon Casino of this fact in writing.

5. Failure of the User to afollow any of the conditions or provisions of these Regulations shall not be considered a waiver of this condition or provision.

6. Lemon Casino is not responsible in any way to any person in the event of force majeure or any decision of the government or legal institution. If any provision of these Terms and Conditions is deemed unlawful or unenforceable, all other provisions shall remain unaffected by this divisibility.

7. In the event of any discrepancies between the Terms and Conditions in the English version and any other language version, the English version shall prevail. English remains the dominant language in the case of interpretation. All language versions of the Regulations reflect the same Terms and Conditions.

8. Lemon Casino may assign this Agreement or any rights and/or obligations under the Agreement without the User’s consent.

9. The Website lemon.casino is a brand name owned and operated by Orange Entertainment BV, a company registered and established under the laws of Curacao, which has an agreement with C.I.L. Curaçao Interactive Licensing N.V. for its gaming license no. OGL/2024/1111/0488. Orange Entertainment BV registration number is 158249 and its registered address is at Emancipatie Boulevard Dominico F. "Don" Martina 31, Curacao. The payment processing is managed by Proton Bulls Ltd, a company fully owned by Orange Entertainment BV, with a registered address at 85 Great Portland Street, First Floor, London, England, W1W 7LT, registered under the no. 13624986.

03. Online services agreement

1. These Terms and Conditions constitute a binding agreement (also referred as the Agreement) between the parties, Orange Entertainment B.V., registered: Emancipatie Boulevard Dominico F. "Don" Martina 31, Curacao, hereinafter referred to as Lemon Casino and the User, also referred to as the Player. The Agreement applies to the Lemon Casino Website, including its electronic content and Software through which the User has access to the Lemon Casino Website.

2. Lemon Casino reserves the right to set certain conditions to allow the Players to play (e.g., the minimum number of Games completed, verification of registered payments) and to extend or change services on the Website at any time.

04. Service availability

1. Services are available and may only be used by persons who may enter into legally binding contracts in accordance with the law applicable to their country of residence. It is the responsibility of the User to ensure that the use of online gambling is legal in his / her country.

2. Services are not available to persons who are under 18 years of age or have not reached the legal age to participate in gambling activities in applicable law in their country of residence. In the event that the Player does not meet the conditions necessary to become our User, please do not use our Website. Participation in cash Games is reserved only for persons who have reached the age of 18 or have reached the minimum age allowing for legal participation in gambling, which is inapplicable law in the country of User’s residence. Lemon Casino may ask the User to provide legal documents confirming his age and deny him the possibility of using the Games if there are reasons to believe that the minimum age requirements have not been met.

3. Regardless of the circumstances, we are not responsible for the use of our services by unauthorized persons or minors.

4. The services offered by Lemon Casino are not available when they are incompatible with the law of use (including but not limited to the United States). Lemon Casino reserves the right to refuse and/or terminate the service at its sole discretion.

05. Registration

1. In order to participate in Games as a Player, the User must complete the registration form available at https://lemon.casino or another Website connected to it and available via https://lemon.casino, and thus open a Player's Account providing:

• First name and last name;
• Date of birth;
• Place of residence;
• E-mail address and mobile phone number;
• Username and password.

2. The Player registers only on his own behalf. Registration can only be made by a natural person. During registration, the Player is obliged to provide his / her real, current and complete identification information about the identity, date of birth, place of residence, email address and current phone number. The Player may be asked to provide copies of documents such as: ID card, passport, driver’s license, proof of residence and/or bank statements issued to the Player's name in order to verify and confirm the correctness of personal data provided during registration.

3. Due do AML and compliance regulations, Lemon Casino reserves the right to request various personal documents from Players at its sole discretion, at any time. While specific documents are listed in our Terms and Conditions, Lemon Casino may, when necessary, request additional documents beyond those listed. Players are obligated to provide requested documents promptly for verification purposes. Failure to comply with document requests may result in account suspension until the requested documents are provided and verified. If the documents are not provided within 60 days and/or documents are not satisfactory or genuine, Lemon Casino reserves the right to close the account and confiscate any funds available on the Player’s Account. 

4. The Player declares that he/she is over 18 years of age or has reached the minimum age allowing for legal participation in gambling, which is in force in applicable law in the country of residence of the Player. The Player also declares that he is not and never was a compulsive gambler.

5. The Player ensures that in the event of any changes regarding his identification data, he will immediately update them on the Player's Account and promptly inform about the changes in the personal data to Lemon Casino.

6. Any misinformation, misrepresentation, impersonation of a third party, entity or association, and the use of fake data or other actions or omissions to hide identity from Lemon Casino for any purpose shall be prosecuted with all severity of the law. Lemon Casino reserves the right to verify the data and any information provided by the Player. In the case of a deposit or gain from winnings, these funds are subject to confiscation.

7. In the event that Lemon Casino has reason to believe that the information provided is incorrect, we have the right to suspend/close the User Account by retaining all funds available in the account.

8. During registration, the User selects the Username who will identify him on the Lemon Casino Website. The Username must be unique and easily recognizable. Offensive, indecent names are prohibited and names referring to internet links or referring to specific user rights (eg “Administrator” name is reserved exclusively for Lemon Casino). We reserve the right to suspend Player's Account with an unacceptable Username. The Player's Account may be reopened when a change of the Username is made and accepted.

9. The User, under no circumstances, can register another (new) account if he is already an account holder on the Lemon Casino Website - each User is entitled to have only one account. Having more than one account is strictly prohibited and will be treated as an attempt to cheat, regardless of whether the subsequent account has been registered using the real User’s personal data, third-party data or false personal information. Lemon Casino reserves the right to close any User Account at any time and suspend all transactions with respect to any Player and block any remaining funds in the event that Lemon Casino has reasonable suspicion of fraud that may occur in the future is currently or already occurred.

10. Lemon Casino guarantees the security of all information provided by the User during the registration process and their storage in accordance with the Privacy Policy.

11. It is forbidden to sell, transfer or repurchase the Player's Account from other Players.

12. Lemon Casino reserves the right to refuse to register or close the User Account, but at the same time informs that any existing liabilities will be honored.

13. Registration and creation of a Player's Account is free.

14. The User agrees to notify Lemon Casino if he/she or any of his/her family members (e.g. spouse, partner, children, and their spouses or partners, and parents) is a Politically Exposed Person as defined by the Financial Action Task Force (FATF). The Financial Action Task Force on Money Laundering defines a Politically Exposed Person as “individuals who are or have been entrusted with prominent public functions, for example Heads of State or of senior politicians, senior government, judicial or military officials, senior executives of state owned corporations or important political party officials.

15. Each identity document provided can be used only once in correspondence with Lemon Casino. In specific scenarios, such as when one individual submits another person's personal documents (such as ID, passport, utility bills, bank statements etc.), Lemon Casino will suspend the Player’s account. If the same document is later submitted for a new account, Lemon Casino reserves the right to decline the Player’s Account opening or close the Player’s Account.

06. Password protection policy

1. The User is required to select a strong and unpredictable Security Password. In addition, the User is responsible for the proper security of the User Name and Security Password. Lemon Casino is not liable for account abuse arising from the use of the account by third parties in connection with the disclosure by the User (deliberate, accidental or by negligence, in an active or passive manner) of login details to third parties.

2. The Player’s responsibilities include appropriate security for the Username and Password. Any online Games and data recorded on the Player's Account remain valid regardless of who participates in the game. In the event that there is a risk of losing data for logging in, the Player should immediately notify Lemon Casino about it. The Player will be provided with new login details and any future transactions made with the use of previous data will be void.

3. Lemon Casino is not in any way responsible for any access to the Player's Account by third parties and will not be liable for any potential losses incurred due to the illegal use of the Security Password by a third party, as well as unauthorized access to the account and/or transaction, in which the Username and Password have been entered correctly.

07. Legal restrictions

1. The User guarantees that he understands that the laws on online gambling are not identical in all countries of the world and that he has read and accepted the laws regarding online gambling that apply to the territory of the country in which he resides. The ability to access the Lemon Casino Website does not mean that Lemon Casino services and/or Player’s activity through the site are legal under the applicable laws in the territory of the country inhabited by the Player.

2. The Player is aware and accepts that Lemon Casino does not provide legal advice. The User uses the services and participates in the Games provided by the Website at his own risk. The User knows the local law regulations to which he is subject and has full legal capacity to participate in online gambling. By participating in the Games, the Player confirms that he does not consider the Games and services presented to be offensive, objectionable, dishonest or indecent in any way.

3. The User guarantees that he is not a resident of any of the “excluded countries”, such as: Netherlands, Czech Republic, Estonia, France, Spain, Ireland, Israel, Portugal, Romania, Turkey, United Kingdom (England, Scotland, Wales and Northern Ireland), Italy, Abkhazia, Afghanistan, Algeria, American Samoa, Angola, Aruba, Bahrain, Barbados, Belarus, BES-Islands (Bonaire, Sint Eustatius and Saba), Botswana, Burundi, Cayman Islands, Cambodia, Central African Republic, China, Cook Islands, Congo, Crimea, Cuba, Curacao, Democratic Republic of the Congo, Donetsk People's Republic (DNR), Eritrea, Ethiopia, Fiji, French Polynesia, Guam, Haiti, Hong Kong, Iran, Iraq, Jordan, Kuwait, Laos, Lebanon, Libya, Lithuania, Lugansk People's Republic, Macau, Mali, Malta, Mozambique, Myanmar, Nicaragua, Nigeria, North Korea, Oman, Canada-Ontario, Pakistan, Palau, Palestine, Philippines, Qatar, Russian Federation, Saint Maarten, Samoa, Singapore, Slovenia, Somalia, South Ossetia, South Sudan, Sudan, Syria, Tanzania, Transnistria, Trinidad Tobago, Uganda, United Arab Emirates, United States of America, Vanuatu, Venezuela, Vietnam, Yemen, Zimbabwe, Bulgaria, Burkina Faso, Cameroon, Croatia, Gibraltar, Jamaica, Senegal and/or is not located in any other territory where there are legal restrictions regarding online gambling.

4. The intention of Lemon Casino is not to persuade Players to use the Website of services and games in countries where such activities are illegal. Lemon Casino Website does not constitute an offer, incentive or invitation to use the Website in any jurisdiction in which such activities are prohibited by law.

5. Customers should not treat Lemon Casino as a financial institution or expect interest on their deposits.

6. In the event of a violation of these Terms and Conditions and registration from a country that has been excluded, Lemon Casino reserves the right to close the account permanently and confiscate all funds.

08. Restrictions on use

1. Lemon Casino provides to the Player non-exclusive, non-transferable and limited personal access to the use of the Website (“License”). The use of the site is conditional upon the Player’s acceptance of the Terms and Conditions.

2. The Player’s obligation and responsibility is not to use the Website unauthorized, which violates the provisions of this section.

3. The Player guarantees to use the information received from the Lemon Casino systems solely for the purpose of carrying out transactions in the area of ​​the Website.

4. The User confirms that he will not use on the Lemon Casino Website any automatic communication devices for any purpose that is illegal, offensive, intrusive, slanderous, defamatory, embarrassing, obscene or hateful.

5. The License granted under these Terms and Conditions shall expire if Lemon Casino has reason to believe that any information provided by the User including email address is no longer valid or incorrect, or if the User does not meet any of the terms of this Agreement, and if Lemon Casino states that there has been any abuse of services or Games offered by Lemon Casino on the side of the Player. Upon notification of such violation, the Player agrees to stop using the Lemon Casino services. The Player also agrees that Lemon Casino may, at its discretion, with or without notice, terminate the Player access to any or all services, cancel transactions, change or delete any information or content from the site.

09. Infringement

1. Violation of the applicable Regulations is not allowed by the Player while using Website. For a violation of these Regulations shall be considered any of the following, but not only, behavior of the Player who:

• Deliberately provided untrue or incomplete information;

• Attempts to manipulate the outcome of the game through illegal practices, changes in Software or other illegal way;

• Deliberately causes damage or malfunctions on the Website in order to disrupt the natural game process;

• Interfered or interferes with Software available on the Lemon Casino Website;

• Uses Software based on artificial intelligence that disrupts communication between Player and the server;

• Uses Software that allows to cheat or gain an unfair advantage during the Game;
• manipulating the outcome of the game by attempting to withdraw winnings made with bonus money in real money play sessions;

• Registers more than one Player's Account per person or in any other way violates the Terms and Conditions set out in these Regulations.

2. Lemon Casino reserves the right to take action to detect and prevent illegal actions of the Players. If Lemon Casino detected or suspected violation of the Regulations by the Player, Lemon Casino reserves the right to suspend the Player's Account and confiscate any funds available on the Player's Account. Lemon Casino has the right to immediately prevent the Player from continuing to use the Website, interrupt and terminate the ongoing game with or without prior notice to the Player until the situation will be clarified.

3. The Player guarantees not to resell the marketing materials provided by Lemon Casino, not to provide access to the Website to the other parties after logging in, do not copy materials available on the Website for any purpose of sale or any other purpose without the written permission of Lemon Casino.

4. Any suspicious activity will be immediately reported to the appropriate authorities.

10. Account cancellation

1. Lemon Casino reserves the right to block access to the services and Games at its own discretion in the event of justified particular circumstances, such as:

• Lemon Casino has ground to believe that the use of the Website by a given person is illegal;

• Lemon Casino may suffer any financial, legal or moral losses as a result of someone’s activity;

• One or more transactions made on the Website have been assessed by Lemon Casino as being conducted in violation of the rules of there Regulations;

• Lemon Casino prohibits collusion and takes actions to prevent and prohibit the use of devices, including robots that disrupt the course of the normal game;

• Lemon Casino reserves the right to terminate the promotion or to block access to the Games without prior notice, as soon as the need arises and/ or due to technical errors that may interfere with the Games.

2. Lemon Casino reserves the right to close the account and confiscate all funds from such account, where Lemon Casino has a reasonable suspicion that the Player has committed or attempted to commit, or participated in potential fraud, or otherwise advised in the commission of fraud by third parties, or hacked, or illegally obtained access to other Players’ Accounts in order to commit fraud. Such activity may include the use of stolen or faked credit cards, or account numbers, forgery, and the submission of data or documents that are counterfeit, stolen or otherwise violated.

11. Abandoned or unfinished Games

1. In the event that any information is incorrectly published on the Website, Lemon Casino will take the necessary actions to repair and change the data in the system. Any winnings generated as a result of the publications of incorrect information will also be verified and corrected.

2. In case of interruption of the game as a result of any error, all information about its development is automatically saved in the database, so we always have access to information about the course of the game. If you have any questions, please contact Customer Service by sending an email to [email protected].

3. We reserve the right to reconsider or invalidate the results of the game that occurred at the time of technical problems or were achieved as a result of a violation of the Regulations. In addition, we reserve the right to cancel any payments that have been made as a result of an error.

12. Real money game

1. Each User who has correctly registered the Player's Account on the Lemon Casino Website and deposited funds in his Account in the manner described below may start the real money game.

13. Game demo

1. Each User who has correctly registered a Player's Account on the Lemon Casino Website and successfully logged in, may try the game (excluding Live Casino) after selecting the DEMO mode, using the virtual resources available after opening the game.

2. In case of any winnings, the withdrawal or exchange of virtual funds for real money is not possible.

3. Virtual funds are automatically renewed in 24 hours and their purchase for real money is not possible.

14. Live Casino

1. While using the Live Casino, the Player can only play at one table. Playing at multiple tables at the same time is prohibited unless it is allowed by the internet casino provider.

2. All Live Casino play tables are monitored by employees of relevant online casino providers, and chat rooms are moderated. In case of doubt, the Player can contact the Live Casino dealer at any time. The use of vulgar phrases, offensive language, submission of matrimonial offers, sexual content and threats are strictly prohibited.

3. In case of a mistake of the dealer, the video recording of the hand will be analyzed by the employee responsible for the particular table. The decision of the employee is final and in the event of the de facto mistake of the dealer, all contested bets will be returned to the Player in that particular hand.

4. Live Casino play requires the use of the player's own funds, as bonuses generally do not apply. If bonuses are specifically provided for Live Casino, they come with distinct terms that must be followed. Typically, Live Casino games are excluded from general bonus offers, and bonus funds will not be displayed in the game balance. The Operator reserves the right to suspend a Player's Account and manage winnings derived from any breach of the Terms and Conditions, including withholding payout of those winnings.

5. The above-mentioned rules of the Live Casino are valid as a supplement to the General Lemon Casino Regulations.

15. Deposit

1. In order to make a deposit into the Player’s Account (by transferring money to Lemon Casino account), User should choose one of the available payment methods accessible in the Deposit tab.

2. Lemon Casino reserves the right to impose certain conditions on the use of particular payment methods.

3. Lemon Casino does not guarantee that all payment methods will always be available. Lemon Casino has the right to change the available payment methods without informing about it.

4. Deposits made to the Player's Account using credit cards are processed in real-time.

5. Lemon Casino reserves the right to request copies of both sides of the credit card used to make the payment at any time and at its sole discretion. In order to comply with all security rules, the Player will always be asked to cover the 3-digit CVV verification code located on the back of the card and to cover the card number specified by Lemon Casino.

6.

7. All deposits are added to the Player’s Account immediately or in some cases within a few hours.

8. The Player acknowledges that Lemon Casino reserves the right to request payment confirmation made to the Player’s Account at any time and regardless of payment method.

9. The User guarantees that in order to deposit the User’s Account he uses only the credit card, bank account or any other payment method and solutions that he owns.

10. Making deposits to the Player's Account for purposes other than participation in Games, in particular for illegal purposes (e.g. money laundering) is prohibited. Deposing funds from crime and other illegal activities are also prohibited.

11. Lemon Casino strictly prohibits depositing funds to Player Accounts belonging to other Players. Such activities, whether they involve duplicate accounts or deposits to other Players, are considered as violation of our Terms and Conditions. In such cases, Lemon Casino reserves the right to close the depositor's Player Account. Also, such depositor will not be allowed to open a Player’s Account with Lemon Casino.

16. Withdrawal

1. The withdrawal request option is not available during the game session.

2. All commissioned withdrawals are serviced by the Lemon Casino Financial Department. Lemon Casino reserves the right to carry out the verification procedure and, in case of doubt, to suspend the withdrawal. The Player's Account must be fully verified in order to make the first withdrawal. In the case of the verification procedure, the Player guarantees to provide the necessary documents confirming his identity, ie: ID card, driver’s license, bank statement or any other identification document that Lemon Casino deems appropriate.

3. Lemon Casino reserves the right to verify every withdrawal request to ensure compliance with applicable legal, regulatory, and Anti-Money Laundering (AML) requirements, as well as this Terms and Conditions, game rules and other rules related to any promotion and bonuses. As part of this verification process, we may request additional documentation or information from the Player. Until the necessary verification is completed and any potential issues are clarified to our satisfaction, we reserve the right to withhold the withdrawal of the funds.

4. The Player undertakes to provide documents within 60 (sixty) working days from the date of receipt from Lemon Casino of the request for submission of documents required for verification of the Player's Account. In the event that the Player does not submit the documents within the allotted time, the withdrawal request will be canceled, the Player's Account closed and the remaining funds in the account confiscated.

5. Lemon Casino reserves the right to carry out additional verification at any time in the form of identification of identity, age and place of residence. In the event that these data are different than provided previously, we reserve the right to cancel the payout of the balance, unless the Player can prove the correctness of all data.

6. All withdrawal methods and information about them are available in the Withdrawal section.

7. All possible, if any, costs related to the withdrawal, published on the Website are borne by the recipient (Player).

8. The Player bears the responsibility for providing accurate address and network (chain) particulars for cryptocurrency withdrawals. Lemon Casino is not responsible for any delay or loss, caused by any inaccurate information provided by the Player. 

9. The withdrawal of winnings or their parts can be made only after the Player has previously requested it. Please note that only one withdrawal per week is free of charge. The second and each subsequent withdrawal of funds in the same week costs R100 (or equivalent in another currency). The minimum withdrawal amount does not apply to the case where the Player closes the Player’s Account. In the case of Account Cancellation, the User has the right to withdraw all of his funds from the Player’s Account.

10. The Player’s personal data and bank account owner (or any other account depending on the payment method) personal data, must be the same. Lemon Casino reserves the right to request additional documents to confirm your identity and verify your bank account (or other account depending on the payment method). User won’t be able to withdraw funds until such documents will be provided.

11. Withdrawals are made by Lemon Casino within 3 to 5 business days, however, we make every effort to ensure that this time is as short as possible.

12. Every deposit made into a Player’s Account is subject to at least one turnover before any funds stored in the Player’s Account will be available. Bets with minimal risk (opposing bets) on table Games are not counted towards the fulfillment of deposit trading conditions. There is a possibility of a handling fee of 5% (minimum R200 per transaction) if you wish to cancel the game and close the Player's Account before making at least a 1 turnover.

13. The Player is entitled to a refund of the deposit, in order to do so he/ she must submit an application for refunding the deposited funds within 24 hours after making the deposit. Funds will be refunded using the same method by which deposit was paid, or to a verified bank account if it is not possible to return using the same method. In the event that the Player wagered the funds deposited by participating in the Games available on the Lemon Casino Website, it is not possible to request a refund. Refund Policy.

14. Lemon Casino has the right to make the withdrawal in EUR currency regardless of the currency of the Player’s Account and/or requested currency, and Players consent and acknowledge a possible loss due to currency conversion.

15. Exceptional Withdrawal Requests

15.1 The withdrawal of funds shall be channeled to the same bank/payment account and through the same payment method as the deposit from which the winnings originated.

15.2 Recognizing the possibility of exceptional circumstances, wherein it may not be possible or practical to process a withdrawal using the same payment method, Lemon Casino reserves the right, at its sole discretion, to consider alternative withdrawal methods, provided that certain conditions are met.

15.3 Such alternative withdrawal methods will only be considered when the following criteria are satisfied:

a. The Player's Account, the payment method and the Player’s bank/payment account have been duly verified, confirmed and authenticated in advance by Lemon Casino.

b. The Player submits a formal and substantiated request for an alternative withdrawal method, specifying the reasons of such a deviation from the standard withdrawal procedure.

15.4 Lemon Casino reserves the right to request, at its sole discretion, additional documentation or evidence from the Player to support the request for an alternative withdrawal method. This may include but is not limited to, documentation verifying the unavailability or inoperability of the original deposit method, confirmation of account restrictions, or other information deemed necessary to ensure the legitimacy and security of the transaction. 

15.5 The decision to approve or decline a request for an alternative withdrawal method shall be made by the Lemon's Casino authorized personnel following a thorough evaluation of the circumstances, evidence provided, and in adherence to all applicable laws and regulations.

15.6 It is important to note that Lemon Casino shall not accept requests for alternative withdrawal methods that are made for purposes inconsistent with our standard operating procedures, such as the potential misuse or abuse of this provision for illicit activities, including money laundering or fraudulent transactions. 

15.7 By utilizing the alternative withdrawal method option, the Player acknowledges and accepts that Lemon Casino may implement additional security measures, impose transaction limits, or exercise heightened due diligence to ensure compliance with anti-money laundering (AML) and know your customer (KYC) regulations, as well as the prevention of unlawful activities. 

17. Charges

1. The amount shown in the payment window is the net amount that will be credited to the Player’s Account. Sometimes additional fees may occur on the side of the company servicing given payment methods, especially during the withdrawal process.

2. The base currency of the Lemon Casino Website in EURO. However, the Player's Account balance may be displayed in a different currency. During the registration process, the Player may choose another base currency. However, User must keep in mind that funds deposited on his account are then subject to currency conversion based on the current exchange rate, if the payment is made in different currency or the withdrawal will be credited to an account in a different currency then the currency used on the Player’s Account.

3. In the case of absence of a deposit for six (6) months (180 days), the Player’s account is considered inactive and an administrative fee of €5 per month or the equivalent in the account currency of 5 USD, 5 CAD, 7,5 NZD, 25 PLN, 50 NOK, 400 INR, 2000 HUF, 100 ZAR as long as the balance is positive. The fee will be charged until the Player's account is reactivated by logging in and depositing.

4. Player activity reports will be made quarterly, and fees will be charged in accordance with the guidelines contained in the Regulations if the Player does not submit a written notice 30 days in advance by sending an e-mail to the address [email protected].

5. In case of absence of any activity on the Player’s Account for 30 months, Lemon Casino will return the current balance of the Player’s Account to the verified account of the Player.

6. The Player may close the Player's Account at any time. If you wish to withdraw funds from the Player's Account that has been closed, suspended or blocked, please contact Customer Service Department [email protected].

7. The Player expressly authorizes Lemon Casino to collect fees due and comply with the terms of the Regulations by charging the balance on the Player’s Account.

18. Regulations regarding bonuses

1. Bonuses can be granted only once for: household, family, home address, e-mail address, payment method, IP address or public access device.

2. In case where the Player makes a deposit using a bonus offer or a promotional code, the bonus amount will be placed in the Bonus Balance and will be separated from the Real Balance. This also applies to the award of Free Bonus Fund, i.e. added funds without a deposit requirement.

3. The bonus offer and rules for granting bonuses are available on the Website in the “Promotion” section.

4. Lemon Casino offers many attractive methods of remunerating its new and existing Users. Bonuses are awarded as part of the conditions contained in the Regulations of individual Lemon Casino promotions.

5. The validity of the bonuses is determined in time, and the Regulations of these offers associated with any bonus rewards, subject to changes depending on the conditions of the promotions themselves.

6. If a Player violates any of these restrictions, Lemon Casino reserves the right to suspend payments and confiscate all winnings.

7. The sum of the winnings from the bonus and the related deposit will remain bonus money and will not be withdrawn until the required full turnover has been completed.

8. In the case of withdrawal of funds prior to full trading, all winnings, bonus funds and withdrawal ordered will be canceled.

9. Players can opt-out of bonuses. To cancel the bonus, go to the ‘My Account’ - ‘Bonuses’ Tab and click “Cancel”. Please note that by canceling the bonus before completing the full turnover, the bonus and the amount of winnings within the Bonus Balance will also be removed.

10. Before processing any withdrawal, gameplay will be reviewed for irregular patterns. Unless explicitly stated otherwise in the promotional terms and conditions, the maximum stake allowed (including features such as bonus buy, gamble options, or mini-games) cannot exceed R40 in total stake of a single spin and/or R4 per line, while wagering requirements are active. If you place a stake higher than the allowed limit during this time, Lemon Casino reserves the right to confiscate all winnings and bonus funds related to that bonus, including any winnings generated from compliant bets. This means any winnings from the bonus will be forfeited, and you will not be able to withdraw those funds. For other currencies, the following maximum limits apply: 2 USD, 2 CAD, 10 PLN, 20 NOK, 200 INR, 800 HUF, 40 ZAR.

11. Bonus funds will not be directly paid until they become Real Resources. If the monetary balance of the account contains a Bonus and real funds, the Bonus Funds will not be included in the turnover until the real funds are fully utilized. The specific bonus conditions will be published on the Website.

12. Lemon Casino reserves the right to withdraw and/ or cancel any bonus and/ or promotional winnings that come from the failure to comply with terms and conditions of the regulation, abuse and/or improper use of the promotional system. In the event of any disputes, the Player accepts Lemon Casino's decision as final.

13. Any condition regarding unfair activity (including cheating, manipulation, arbitration, etc.) as part of the bonus will result in account suspension and confiscation of all collected funds.

14. The superior language for the interpretation of bonuses terms and conditions in ENGLISH.

19. Regulations of Free Spins

1. Free Spins can be granted only once for: a person, household, family, home address, e-mail address, payment method, IP address or public access device.

2. Lemon Casino reserves the right to grant loyalty bonuses in the form of Free Spins (FS) at its sole discretion. These bonuses are awarded individually and are contingent upon a Player's account activity.

3. Free Spins are awarded as part of selected promotions as an option with a deposit or as an individually awarded prize for the Player, for use in a specific game or group of Games. Free Spins offers and details of their grants are available on the Website, in the Promotions section or sent to Players via email.

4. The amount and period of validity of Free Spins are determined by Lemon Casino.

5. Total wins from Free Spins will be automatically and directly added to the Player’s Account as bonus funds. Free Spins must be turned 15 times before exchange for real money will take place and you will be able to pay them out.

6. Turnover on Table Games, Video Poker and Live Poker are not considered.

7. Free Spins and their Regulations apply to periodic promotions and are subject to change in accordance with the rules of promotional offers.

8. The primary language in the interpretation of Free Spins in English.

20. Limitations of liability

1. Games and services on the Website are available to Players only in the current state of technology. Lemon Casino does not guarantee that the Website and/ or Games will be available without interruption and is not responsible for interruptions in their access.

2. Lemon Casino undertakes to provide services via the Website. However, Lemon Casino shall not be liable for any errors, interruptions, delays or data transmission, communications line failures, theft, destruction or unauthorized access to the Website or services.

3. Lemon Casino is not responsible for any technical problems or damage to the network, computer system, servers, hardware, Software and related problems with access to the Website and services.

4. Lemon Casino is not responsible for errors in Games and is not liable for any damage resulting from them. In addition, Lemon Casino is not responsible for the existence and possible damage caused by viruses or other harmful elements located on the Website or server that may damage the computer disk and/ or Software. To avoid any doubts, any winnings that may contain errors will be verified by Lemon Casino.

5. Lemon Casino is not responsible for data entered into the system, for incompleteness and inaccuracies during transmission. In particular, Lemon Casino reserves the right to correct obvious mistakes during data storage and processing (eg errors regarding Players’ identities, turnover, etc.). In event of such errors, the game will be considered as revoked and the money will be returned to the Player. Lemon Casino also reserves the right to limit/ deny Player participation in Games in justified cases.

6. To the maximum scope permitted by applicable law, Lemon Casino shall not be liable for any loss or damage resulting from the use of the Website or services, for any content posted on or through the website or services, as well as for the conduct of any Website User both online and offline.

7. The User agrees to fully secure and discharge from liability Lemon Casino - its directors and employees from all costs, expenses, losses, damages, claims and obligations that may arise as a result of the actions of the User using the Website and services.

8. Lemon Casino is not responsible for the amount and use of funds deposited by the User or third parties.

9. Lemon Casino is not responsible for the loss or winnings resulting from the interrupted game.

10. The foregoing exclusions and limitations apply to the maximum scope permitted by applicable law and in no case, the entire cumulative liability of Lemon Casino with respect to the transactions underlying such liability shall exceed the amount that the Player deposited in his Player's Account.

11. If the User violates the Regulations, he agrees to release Lemon Casino from all claims and bears all costs resulting from its operation.

12. Lemon Casino is not responsible for errors caused as a result of human or technical factors in products offered by Lemon Casino. In the event of any error, Lemon Casino reserves the right to void the game or repair the error.

21. Reporting fraud

1. No person has the right to use the site for the purpose of money laundering and/ or financing terrorism. Lemon Casino will use the best available anti-money laundering (AML) and counter terrorism financing (CTF) techniques. In addition, Lemon Casino reserves the right to refuse/ suspend the provision of the service and cancel the transactions in case of Users who do not accept or do not comply with the following AML/CTF policy and requirements:

• all winnings will be paid only to the person who has registered on our site and will be returned to the credit card from which the deposit was made or to the verified bank account belonging to the account owner on Lemon Casino Website;

• in the event of making a deposit into the Player's Account using credit/debit card, a possible withdrawal of funds can only be made to the same credit/ debit card or verified bank account in case there is no possibility to withdraw to credit/debit card;

• it is allowed to have only one Player's Account on Lemon Casino. No funds will be withdraw from the account created for false data or if the Player registers several accounts;

• Lemon Casino may, from time to time, at its own discretion request the User to provide additional identity documents, such as passport, ID card or any other ID document that Lemon Casino deems appropriate. In addition, Lemon Casino may suspend/ close the account until receiving copies of the required documents;

• all transactions on the Website are carefully checked to prevent money laundering/terrorism financing;

• in the event that the Player does not comply with the Regulations, Lemon Casino may suspend/ close the Player's Account until the investigation is complete.

2. Lemon Casino reserves the right to suspend Player's Account if suspicious transactions are detected.

22. Intellectual property

1. All Website content, trademarks, service marks, trade names, logos and icons are property of Lemon Casino or its entities and are protected by copyright and international agreements and regulations.

2. The User guarantees not to delete any information about copyright or other information protected by intellectual property rights from materials that the User receives from Lemon Casino or the Lemon Casino Website. The Player does not receive any intellectual property rights or rights/ licenses to use these materials.

3. Images displayed on the Website are owned by Lemon Casino or are used with permission. You agree not to upload, publish, reproduce or distribute any information, Software or other material protected by copyright or other intellectual property rights (as well as the right to publicity and privacy) without the consent of the owner of such rights and prior written permission from Lemon Casino.

23. Insurance

1. The User hereby agrees to fully secure and release Lemon Casino, its directors, employees, partners and service providers from all costs, expenses, losses, damages, claims and obligations resulting from:

• Access by the User to the Website and services;

• User’s violation of any of the provisions of this agreement;

• User’s violation of applicable law.

24. Validity of contract & termination of the agreement

1. This Agreement is concluded for an indefinite period after accepting the Terms and Conditions of the Regulations.

2. The Player may terminate the Agreement concluded with Lemon Casino by sending an email notification to the address [email protected]. In the event of termination, the User will not be able to make new transactions.

25. Marketing and promotions

1. If the Player wins an amount of two and a half thousand euros (R50,000 or equivalent in other currencies) or more as a result of using the Software or service, may be asked to give Lemon Casino permission to use the username and/ or image in all media for marketing and promotional purposes. However, the final decision regarding the permission to use personal data for marketing and promotional purposes by Lemon Casino remains with the User.

26. Privacy policy

1. Acceptance of the Terms and Conditions of the Regulations is synonymous with reading and accepting the terms of the Privacy Policy applicable at https://lemon.casino. The User can read terms of the Privacy Policy in the Privacy policy tab.

27. Responsible gaming

1. Lemon Casino wants to make sure that Users using the Website do it in a responsible way. We realize that gambling can be addictive and negatively affect the lives of some people. Because we care about our Users and we want to make the gaming experience pleasant, therefore we offer a number of different facilities that will allow the User to play in a responsible manner.

2. That's why we offer: deposit limits, play, and loss limits, session time limits as well as self-exclusion for a limited period of time, as well as permanent self-exclusion. Each of the options can be requested by the Player by sending an e-mail with a request to [email protected]. Each limit change will be confirmed by a return message. For self-exclusion request please refer to the SELF-EXCLUSION tab.

3. Lemon Casino provides the above mentioned possibility of self-exclusion for a specific period of time, ie: 48 hours, 7 days, 30 days or 90 days. Such change results in the inability to resume account activity until the time agreed earlier. During the self-exclusion, Lemon Casino will do everything in its power to prevent the Player from opening a new account.

4. The User of https://lemon.casino can independently determine the amount of deposit, losses, as well as the limits of Games for a fixed period.

5. If the Player sets a limit for a certain time and wants to reduce or deactivate the limit earlier, it is required to submit an application to the Customer Service Department. After submitting the application, there is a period of 7 days, which is necessary to consider the application by Lemon Casino. After this period the applications will be entered immediately.

6. When a User blocks his account, he can not open a new account until the suspension period has expired. The new account will be closed and the funds frozen - including the undeservedly received welcome bonus. After the suspension has expired, the account will be restored together with the opportunity to play.

7. If the User decides to close the account completely, he will not be able to open a new account immediately. The User must explain in writing why he wants to re-open the account. Nevertheless, in such case, https://lemon.casino reserves the right not to create an account for any reason.

8. On our Website you can also find information and links to external entities that can help in the event of gambling addiction. If you think you may be addicted to gambling, we encourage you to look for help in the appropriate section or contact us via email.

9. By using the services on the Lemon Casino Website, the Player confirms that he is aware that participation in Games may result in loss of money. Only the owner of the Player's Account is responsible for this state of affairs. Risk Disclosure.

10. Please note that every User registering a new account accepts the Terms and Conditions of the Regulations, expressly confirming that she/he does not have another previously registered Player's Account and has not made self-exclusion on the Lemon Casino Website. According to the above, no deposit, losses and winnings will be returned to the User whose Player's Account is associated with another dishonestly created account. The exception is the remaining unused funds from deposit that will be returned to the User in full. In order to fully analyze the above-mentioned cases, the Responsible Game Department or the Fraud Department have the right to request additional documents (eg ID) and to conduct a personal telephone verification.

28. Abusive Language and Account Suspension 

1. Lemon Casino is committed to maintaining a respectful and safe gaming environment for all Players. In cases where a Player repeatedly uses abusive language, threats, matrimonial offers, sexual content or vulgar language despite prior warnings, we reserve the right to suspect that such Player may have a gambling problem or are engaging in disruptive behavior. In such instances, we may take the following actions at our discretion:

• temporarily suspend the Player Account;

• initiate further discussions with the Player to address their behavior and concerns;

• provide resources for responsible gambling and assistance with gambling-related issues;

• close the Player’s Account;

The suspension of the Account is intended to promote a safe and enjoyable gaming experience for all Players and may be temporary or permanent, depending on the nature and severity of the behavior. Lemon Casino takes responsible gaming seriously and encourages Players to seek help if they believe they may have a gambling problem.

29. Complaints

1. In case of complaints or problems, please contact our Customer Service department at [email protected]. Lemon Casino will make every effort to resolve the complaint as soon as possible.

29. Governing law

The Terms and Conditions should be governed by the English law.

Thank you for taking the time to read the Lemon Casino Website regulations.